3 x 20 minute small round table Q&A sessions with 15 inbound marketing mentors. Read about all the Inbound Mentors.
Guest Speaker: Mark Kilens, Hubspot Academy Leader (4:40PM - 5:30PM)
TOPIC: The Pillars of Customer Delight
Join us for a special presentation by Mark Kilens, founder and leader of the HubSpot Academy Team at HubSpot. The HubSpot Academy team creates training videos, workshops, projects, Inbound Learning Broadcasts and certification courses that help people understand how to transform their business into an inbound business.
You'll learn:
The three pillars of delight: Innovation, Communication, Education
The customer delight checklist
How personas and customer delight work together
Who's responsible for delighting customers
How to create content that fosters customer delight
Group Discussion / Wrap-Up:(5:30PM - 6:00PM)
An informal Q&A session to address your questions and help you immediately apply what we just discussed. Also a great time to try all of the delicious Stone Brewery Craft Beer.
Networking:
We will hang out at the tasting room after the presentations and get to know all of you amazing people. This is a great time to pick our brains, especially the limitless inbound knowledge of our guest speaker.
#SDHUG events teach attendees a variety of inbound marketing skills in a fun and relaxed environment. Sit among other San Diego marketers and creatives while enjoying drinks and appetizers! And don't worry, we'll be updating our location time and location as the event comes closer.
